Salesforce Platform: A Simple Automation Solution for Complex Businesses!

Salesforce is the world’s No.1 CRM platform with a wide range of products that help businesses to put thoughts into action. In this blog, we’ll tell you about the Salesforce Platform and Salesforce mobile app builder that helps you to customize and automate your business processes, their advantages, and much more.

Undoubtedly, modern businesses are extremely complex entities. Businesses have somewhere to be able to manage the data related to hundreds of thousands of clients, in addition to data related to their business systems, to understand the client bases and market.

To access the power hidden within the intricate information and other systems, successful businesses have started to be dependent on advanced Business Process Automation.

Business Process Automation

Business process automation is all about the use of technology to execute the regularly occurring processes or tasks in a business, replacing manual efforts. This is generally done to increase efficiency, boost productivity, streamline processes, and minimize costs.

Before computing became an integral part of business, and the business systems and processes were managed by employees and the administration manually. For every process, there used to be at least one employee, or sometimes a team, investing their time and energy.

However, the approach and generation of technologies changed the overall system’s operations. Files are now stored, copied, and transferred digitally; reports are compiled from the digital data and prepared in minutes, and many other manual workflows got automated. Starting from these minute advancements, business process automation turned into reality.

As computers and other similar technologies became capable of handling huge amounts of data and performing intricate tasks, computer scientists began exploring the possibilities of automation.

Business process automation should not be confused with business processes management, which is a larger discipline involving the management of complicated processes using different methodologies.

Advantages of Business Process Automation

The main purpose of BPA is to free employees from such time-consuming tasks that can be done by machines in a comparatively short period.

Still, there are other benefits of BPA to be considered.

By cutting down on the manual processes, businesses also reduce the process turnaround time. With business process automation, companies can more quickly review the processing progress, locating, and eliminating potential bottlenecks (if any). Employees can enjoy timely payments of salaries and faster reimbursement on business expenses. The complicated processes of various departments can easily be automated, simplified, and streamlined with apps developed by Salesforce app development services, for any role, team, or any size of business.

Secondly, the cost advantage of business process automation is a very remarkable benefit. Between improving productivity and lessening the processing turnaround time, business process automation has the potential to save a large amount of money. And while there exists an initial investment required for the implementation of BPA, it tends to pay for its costs through increased efficiency of work. A BPA would generate a substantial amount of ROI, as the businesses will get a lot more out of available resources and time.

Also, business process automation developed on a reliable platform can avoid expensive mistakes. It was estimated by Harvard Business Review that data errors and irrelevant information cost U.S. companies $3 trillion annually.

With effective business automation, processed data is transferred directly between applications, and this eliminates the risks of human error with the valuable information retaining its relevancy and accuracy.

Considering the above-mentioned advantages, many companies are out in the market, searching for reliable business process automation software.

For such businesses who are willing to get the most out of BPA software, a solution built on the most trusted and highly customizable data management platform is worth consideration.

Salesforce Platform- The Absolute Best Answer

Salesforce is termed as the most reliable, #1 CRM and data software solution in the market, and one of the things that kept them out-of-the-box is their focus on business automation. Now, using the Salesforce platform, companies can enjoy the benefits of business process automation, designed and customized to fit their complex business needs.

The Salesforce Platform provides the business with broad access to a wide range of selection of easy-to-use process automation tools which can be implemented through integration with a company’s pre-existing system and CRM, and as Salesforce doesn’t expect each user to be an expert, they try to help the users finding the correct tools. Salesforce experts are available to guide these users through available tools and features, helping them to look out for a powerful solution to their automation needs.     

Additionally, for the cases where a tool is not that sufficient, the Salesforce Platform gives organizations the power to instantly conceptualize, build, and employ custom automation applications using Salesforce mobile app builder and also using Salesforce app development services.  

Drag-and-drop app design tools are available and easy to use and don’t require any past experiences related to computer sciences or coding.

Linked with the friendly UI, productivity tools, real-time processing, and the already existing Salesforce’s cloud-based structure, the Salesforce Platform is a business process automation solution that brings the dream of reliable automation to reality.

Optimizing the Processes that build Success

Today, companies have far-reaching and astoundingly complex businesses, but that doesn’t justify that their processing needs to be mysterious. From the single-manpower startups to the Fortune-500 companies, the right business process automation software can make sure that every process is on track and operation is going smoothly.

If you are looking for a perfectly experienced team of professionals, for getting the best Salesforce Platform solutions, you are at the right place. Consagous Technologies is one of the best providers of Salesforce Platform and Salesforce app development services in USA. The team is readily available to fulfill all your automation-related needs.

Original Source:

https://www.consagous.co/blog/salesforce-platform-a-simple-automation-solution-for-complex-businesses

Best Uses of AI to Improve your Customer Service Experience

Moving towards the digital world, the relationship between customers and businesses has been transforming over the past decade. Customers these days have higher expectations, therefore companies are busy finding ways of ninteracting and improving the efficiency and quality of products, services, and processes. Several companies have already started to switch on to AI application development services for enhanced customer experience with automated processes.

In this blog, we’ll be discussing the uses of artificial intelligence that helps with improved customer service experiences.

Benefits or Opportunities associated with investing in AI application development services are:

* Acquisition of Customers- Companies with investments made in AI and Machine Learning development services are three times more likely to acquire new customers.

* Customer Retention- Companies with AI applications are likely to have more and improved customer retention rates.

* User Satisfaction- Due to automated processes and personalized experiences offered by AI, companies can offer an increased level of satisfaction to their customers inclusive of the first two points.

In short, investing in AI can help companies to increase their sales and revenue, with increased customer satisfaction.

Using AI tools to Improve Customer Service

Here we bring you the most common use cases of AI application development through which organizations can improve their customer experience and services.

1. Object Detection

These solutions allow you to automate tasks related to image recognition.

For instance, think about a financial institution wanting to accelerate new customers’ onboarding. Using object detection would be of great help. Your customers can just simply upload a photo of their ID proof and a live selfie. Object detection can match the faces of ID proof and selfie, if matched the customer’s identification is done, replacing the whole lengthy process.

2. Language Analyzing

A great asset to improve your on-call experience with customers. Using Language analysis, a calling agent can detect the mood of the customer on-call and can adjust their tone and words accordingly. This tool enables the collaborators to extract the fundamental information from customer feedback and adapt their communication, based on the same.
 
BEAT is an AI-based application developed by Deloitte, stands for Behavioral and Emotional Analytics Tool. The application listens to the phone call conversations between the calling agent and the customers and then, transcribes the wordings and the sentiments.  

3. Optical Character Recognition- OCR

OCR is generally used in document processing automation. With OCR, you can train your systems to read a document and extract the relevant and necessary information from any given document.

Using OCR, you can process your documents digitally, supporting quick and more accurate retrieval of information from the document.

4. Machine Learning Models

You can train the machine learning models and integrate them into your applications to evolve predictive analytics that helps you make more informed and improved business decisions. There are various uses of AI and machine learning model development services as:

Classifying tickets for triaging support, assigning to the right team, and solution recommendations.

Predicting sales discounts, customer support demands, product demands, and available inventory stock.

Automation of risk analysis, approval decisions, business outcomes, etc.

5. Chatbots

A great way to provide a carefree engagement fitting in your customer’s super busy routine life. And one of the most common use cases of AI application development services in customer service is chatbots.

Using chatbots, you can:

Engage more with your customers- customers don’t like filling forms or waiting for getting any query solved. They want immediate experiences. With chatbots, you can have your customers’ feedback in a very conversational style.

Support employees- you can store a lot of information that your employees need to know in QnA format. Chatbots can help you deliver this information to the employees much more quickly and efficiently by just answering their queries.

Scaling the first-line support- rather than having individuals respond to very specific requirements, companies use chatbots to answer the FAQs of their customers. It also helps in decreasing traffic to other channels.

Popular chatbots include software like Intercom and Drift. Nowadays, modern AI application development services also help you with tools to build your chatbots, customized as per your needs.

A Next Level Customer Experience

Customers today have expectations higher than ever before. They believe that you have got exactly what they want. They expect you to provide them with a smooth and effortless experience. And for this AI application development services can play an important role by improving the efficiency in the outcome. In other words, AI application development will help in improving the coolness of your services and procedures.

If you are looking forward to using these above-mentioned cases in your business application and get the best returns on your investment, get in touch with Consagous Technologies, the best AI application development company in USA. We are one of the best AI & machine learning solution providers for more than a decade.

Impact of Augmented Reality in Education!

As we know, in the post-pandemic scenario, traditional education methods are becoming a thing of the past. Teaching is getting more digitized and education mobile app development is being driven by new technology innovation. Among the freshest trends in education mobile app development technology, Augmented Reality is on the top.
 
Through this blog, we’ll tell you more about this EdTech trend and also give some fresh ideas about how to use the development of AR in education!

 

 

AR in Education & Training: Benefits and Challenges

Augmented Reality when integrated with education mobile app design, can serve several purposes. This will also help the students procure, analyze, and memorize information. Moreover, AR makes the e-learning experience through mobile app development more engaging and fun.

The best thing about AR is that it can be used by all age groups of students.

Benefits of AR in Education

* High User Engagement with increased interest.

Gamified and interactive AR learning can have a notable impact on the students and this keeps them engaged throughout the sessions.

* Practical learning.

Apart from regular classroom teachings, practical learning can also be a great benefit using AR. AR can help you demonstrate and teach the practical skills required to perform any job.

* No special equipment is required.

Unlike Virtual Reality, AR does not require any such expensive gadgets or equipment. Augmented Reality is immediately available for use for the majority of students on their smartphones.

* More effective and faster learning process.  

AR helps students to achieve better results through full matter and visualization in the subject matter. Instead of reading theories, students can directly visualize the concept.

* Access to learning materials.

AR is capable to replace physical textbooks, models, posters, etc., and offers compact and less expensive study materials anytime, anywhere.

* Improved collaborations.

AR applications offer large opportunities to broaden boring teaching sessions. Interactive lessons will help all the students to involve themselves in the learning processes together and will also help in improving teamwork.

* Applicable to any level of education, universally.

AR-based education is no more limited to any specific use or field of application. Whether it is teaching at kindergarten or on-the-job training, AR can be used at all levels.

Challenges of AR in EdTech

Despite the above-listed benefits, certain limitations need to be addressed when building educational app solutions with Augmented Reality:

* Dependency on Hardware.

Using AR in the classroom would require a specific resource base because not all the students might have a smartphone that supports AR applications.

* Content issues.

The AR applications that you build with e-learning mobile app development, need to work similarly on each platform. And it is practically unattainable to provide the same quality AR content on every device.

* Lack of instructor’s training.

Teachers or trainers might struggle to bring such new technologies into practice, as their training doesn’t provide them with all the necessary and required links. Only the highly qualified instructors and institutions are ready to bring AR into the classroom.

* Using AR in EdTech

Dedicated developer tools like ARKit and ARCore, paired with powerful hardware, make it possible for educational app developers to build successful AR-based EdTech solutions. With the giants like Google and Apple pushing AR technologies forward, now is the best time to get into the trend.

We would like to help you with a fundamental roadmap for AR-based educational app development:

Step 1- Defining your goal and target audience.

You need to define the age range of your target audience and the general purpose of the app.

Step 2- Polishing the idea.

Secondly, you need to polish your idea through performing market research and viability testings to understand the actual needs and potential.

Step 3- Building a POC.

To test out the capabilities of the chosen tech stack, building a Proof of Concept is necessary.

Step 4- Creating an MVP.

Create a minimum viable product, a base version of your application, just to operate and test the core functionality.

Step 5- Testing the product.

Regular updates of the application with the new AR contents should be taken into account.

Looking for AR-based educational app development solutions? Consagous Technologies is the best option for you. With the team of the best educational app developers, it gives you top-level educational app development services. You can get yourself the cutting-edge education mobile app design inbuilt with AR features.

How AI & ML are Transforming Social Media?

With the advancement in technology and artificial intelligence, various AI-based application platforms have been gaining popularity for a long time. AI has turned out to be a boom for popular Social Media platforms like Facebook and Instagram. To know more about AI and Machine Learning development services in Social Media, continue reading this article!

Today Artificial Intelligence has been a major component of popular Social Media platforms. At the current level of progress, AI for social media has been a powerful tool.

 

 

What is Artificial Intelligence?

The term artificial intelligence (AI) refers to any human-like intelligence shown by a machine, robot, or computer. It refers to the ability of machines to mimic or copy the intelligence level of the human mind. This may include actions like understanding and responding to voice commands, learning from previous records, problem-solving, and decision-making.

Many companies are providing AI application development services, which has made it easy for organizations to adopt AI and ML-based applications.
What is Machine Learning?

In general terms, Machine learning (ML) is a subset of AI focusing on building applications and software that can learn from past experiences and data and improve accuracy without being specifically programmed to do so. Machine learning applications learn more from data and are designed to deliver accurate results.

How AI works?

Not going deep into the engineerings and software development part of AI, here is just a basic description of working of AI:

• Using ML, AI tries to mimic human intelligence. AI can make predictions using algorithms and historical data.

AI and ML in Social Media

Today, there exist several applications of AI and ML in different social media platforms. Big Companies have been using AI for a long time and are still into improvising their platforms and also acquiring small firms. There exist varieties of AI and Machine Learning App Development Services that are making the adoption of AI and ML possible.

AI is being used on Social Media platforms in various ways. Some of them are mentioned below:

•     Analyzing pictures and texts
•     Advertising
•     Avoiding unwanted or negative promotions
•     Spam detection
•     Data collection
•     Content flow decisions
•     Social media insights, etc.

It may sound surprising but your favorite social media apps are already using Artificial Intelligence and Machine Learning.

1. Facebook and AI

Whenever it comes to social media, the first name that comes to mind is Facebook. Talking about cutting-edge technology, repurposing user data broken down into billions of accounts, Facebook is the leading social media platform.

Users on Facebook are allowed to upload pictures, watch videos, read texts and blogs, engage with different social groups, and perform many other functions.

Thinking of such a crazy and huge amount of data, a question arises how Facebook handles such data? Here, AI in Facebook comes in handy.

Facebook and the use of AI in Social Media

Here are some major examples of AI applications in Social Media:

* Facebook’s Text Analyzing

Facebook has an AI-based tool “DeepText”. This tool provides deep learning and helps the back-end team to understand the texts better and that too around multiple languages and hence provide better and more accurate advertising to the users.

* Facebook’s Picture Analyzing

Facebook uses Machine Learning to recognize faces in the photos being uploaded. Using face recognition, Facebook helps you find users that are not known to you. This feature also helps in detecting Catfishes (fake profiles created using your profile picture).

The algorithm also has an amazing feature of text explanations that can help visually disabled people by explaining to them what’s in the picture.

* Facebook’s Bad Content Handling

Using the same tool, DeepText, Facebook has been hailing the inappropriate or bad content that gets posted. After getting notified by AI, the team gets to work to understand and investigate the content.

As per the company guidelines, we get to see a few things that are flagged as inappropriate content:

    Nudity or sexual activity

    Hate Speech or symbols

    Spam

    Fake Profiles or fraud

    Contents containing excessive violence or self-harm.

    Violence or Dangerous organizations

    Sale of illegal goods

    Intellectual property violations, etc.

    Facebook’s Suicide Preventions

With the same tool, DeepText, Facebook can recognize posts or searches that represent suicidal thoughts or activities.

Facebook has been playing a crucial role in suicide prevention. With the support of an analysis based on human moderators, Facebook can send videos and ads containing suicide prevention content to these specific users.

Facebook’s Automatic Translation

Facebook has also adapted AI for translating posts automatically in various languages. This helps the translation be more personalized and accurate.

2. Instagram with AI

Instagram is a photo and video-sharing social media platform that has been owned by Facebook since 2012. Users can upload pictures, videos (reels and IGTV) of their lifestyle, and other stuff and share them with their followers.

This platform is used by individuals, businesses, fictional characters, and pets as well. Managing all the data manually is next to impossible. Therefore, Instagram has developed AI algorithms and models making it the best platform experience for its regular users.

Instagram and the use of AI

* Instagram Decides What Gets on Your Feed

The Explore feature in Instagram uses AI. The suggested posts that you get to see on your explore section are based on the accounts that you follow and the posts you’ve liked.

Through an AI-based system, Instagram extracts 65 billion features and does 90 million model predictions per second.

The huge amount of data that they collect, helps them to show the users what they like.

* Instagram’s Fighting against Cyberbullying

While Facebook and Twitter are dependent mostly on reports from users, Instagram automatically checks content based on hashtags from other users, using AI. In case something is found against the community guidelines, the AI makes sure that the content is removed from Instagram.

* Instagram’s Spam Filtering

Instagram’s AI is capable of recognizing and removing Spam messages from user’s inboxes and that too in 9 different languages.

With the help of Facebook’s DeepText tool, Instagram’s AI can understand the spam context in most situations for more filtration.

* Instagram’s Improved Target Advertising

Instagram can keep a track of which posts have most of the user engagements or the user’s search preferences. Later, Instagram with the help of AI makes target advertisements for companies based on all such databases.

* Instagram handling Bad Contents

Since Instagram is owned by Facebook, more or less, Instagram also follows the same community guidelines over bad content.

3. Twitter and Use of AI

On average, Twitter users post around 6,000 tweets per second. In such a case, AI gets necessary for dealing with such a huge amount of data.

* Tweet Recommendations - AI in Twitter

Twitter firstly implemented AI to improve and give users a better user experience (UX) that would be capable of finding interesting tweets. Now, with the help of AI, Twitter also detects and removes fraud, propaganda, inappropriate content, and hateful accounts.

This recommendation algorithm works in a very interesting way as it learns from your actions over the platform. The tweets are ranked to decide their level of interest, based on the individual users.

AI also considers your past activities of engaging with various types of tweets and uses it to recommend similar tweets.

* Twitter Enhancing Your Pictures - AI in Twitter

Posting of pictures on Twitter was introduced in the year, 2011. Since then, it has been working over an algorithm that is capable of cropping images automatically.

Firstly, they created an algorithm that focused on cropping images based on face recognition, because not every image is supposed to have a face on it. Thus the algorithm was not acceptable.

AI is now used over the platform to crop images before posting them, to make the image look more attractive.

* Tweets Filtration - AI in Twitter

Twitter uses AI to take down inappropriate images and accounts from the platform. Accounts connected to terrorism, manipulation, or spam are taken down using this feature.

* Twitter Fastening the Process -  AI in Twitter

How did Twitter use AI to speed up the platform?

For this, Twitter uses a technique called Knowledge Distillation to train smaller networks imitating the slower but strong networks. The larger network was used to generate predictions over a set of images. Then, they developed a  pruning algorithm to remove the part of the neutral network.

Using these two models Twitter managed to work over cropping of images 10x faster than ever before.

4. AI in Snapchat

Snapchat started by acquiring two AI companies. In 2015, it first acquired Looksery, a Ukrainian startup, to improvise its animated lenses feature. Secondly, it acquired AI Factory to enhance its video capabilities.

* Snapchat’s Text Recognition in Videos

Snapchat uses AI to recognize texts in the video, which then adds content to your “Snap”. If you type “Hello”, it automatically creates a comic icon or Bitmoji in the video.

* Snapchat- Cameo Feature

AI in Snapchat can be used to edit one’s face in a video. Using the Cameo feature, the users can create a cartoon video of themselves.

From the above-mentioned renowned, we can extract a list of benefits of AI and ML in Social Media, which is given below:

•     Prediction of user’s behavior
•     Recognition of inappropriate or bad content
•     Helps in improving user’s experience
•     More personalized experience to the users
•     Gathering of valuable information and user data.

AI has also helped understand human psychology, tracking multiple characteristics of your behavior and responses.

If you are looking for the best AI & Machine Learning Solutions Provider for your organization, Consagous Technologies is one of the best AI Application Development Company in USA. With years of experience, all the company professionals are great at their work.

Original Source:

https://www.consagous.co/blog/how-ai-ml-are-transforming-social-media

Medical Chatbots: A Boon for Healthcare Industry!

No doubt Artificial Intelligence is impacting medical and healthcare as the use of chatbots in this industry has recently become popular. What are these chatbots and why are they gaining more and more popularity? And why are chatbots being adopted by the healthcare industry as telehealth software solutions?

Through this blog, we’ll give you a closer look at what these chatbots are and their benefits in the healthcare industry.

Chatbots are interactive software designed to imitate human-like chats in real-time. These are developed using Machine Learning algorithms, including natural language processing. A chatbot assists the user via text messages within applications or websites.

Chatbots have already been applied in retail, social media, customer service, and banking. Several users engage and interact with chatbots daily on their smartphones without even knowing.

Healthcare organizations are reaping the benefits of these AI-enabled virtual assistants for automating their routine processes and provide the users/patients with 24/7 assistance. Telemedicine app developers are also working over the chatbots to be more effective and successful in the field of medication.

As per a report prepared by Accenture, the health industry is all set to register a compound annual growth rate of 40% by the end of this year. Currently, chatbots are ready to make a mark in the healthcare industry.

 

Application of Chatbots in Healthcare

Here we discuss the possible advantages that these chatbots promise to medical service providers, doctors, and patients:

• Health Tracking

Doctors are always willing to help their patients and they understand that how important it is to be available if the patient is in urgent need of medical attention. Patients who require healthcare regularly can get benefits from such chatbots.

These bots can send a detailed health report and the medicinal dosage to the doctor. In case the doctor is not available, the bot can send a message on the doctor’s phone asking for his availability.

• Training and Employing

Big healthcare agencies are continuously hiring new employees. For the processing of these applications, the HR department ends up with a lot of paperwork to be filled out and cross-checked. This task can be made easier by assigning chatbots.

For example, new hirings could subscribe and access talking to these chatbots, become integrated into the onboarding process as a new employee, and receive data regarding the organization and its working. These chatbots can also send required information and files to these employees.

• Scheduling Appointments

Chatbots can also be used by doctors for scheduling fresh appointments and keeping track of old visitors and follow-up appointments. The patient can just get in touch with the chatbot and get available dates of appointment. And a day prior, a message or notification would be sent to both the patient and doctor regarding the next day’s appointment.

Patients can get these scheduling bots from a website or can access them through any mobile device as Telemedicine app development solutions have made medication over the phone easy and convenient.

• Patient Feedback
  

The main aim of any healthcare provider is to provide the best services to their patients. Chatbots can be a great way for collecting feedback from patients. This feedback can then be used by the healthcare providers to make their practice and services better.

Collecting feedback through chatbots would help patients to give honest feedback. Moreover, it shows that you value their feedback and opinions.

• Reduced Waiting Time

Chatbots enable the users/patients to get an immediate response and solution rather than waiting on a phone call, sending an email, or even waiting in a line. In many medical situations, time is essential as the patients don’t have the time to wait over a phone call to be answered.

Chatbots can be used to get an instant response and in case of an emergency, immediate medical rescues can be made. The user can simply ask a question and the bot would respond with an appropriate answer in few seconds. An emergency button would directly connect to the doctor and the user can ask for further help.

• Daily Medication and Check-up Reminders

Doctors prescribe medications for dealing with various health conditions. But the biggest challenge here is that the patient is regularly taking that medication on-time or not? A study said that almost 50% of patients are irregular with their medication routine.

Chatbots can be used not only to dispense medication advice but also to send reminder messages to the patient for taking the specific medicine on time. The patient just needs to simply enter the medicine’s name they need to take, how many times a day they need it, and the time.

Chatbots are undoubtedly a beneficial and powerful tool. The healthcare industry players can implement these on their websites or apps, helping the patients to get regular and timely medical advice, scheduling appointments, sending medication invoices, next appointment reminders, etc.

Talking about Telemedicine app development company, Consagous Technologies is a good option one can look out for. It has got absolute best telehealth software solutions for your problems related to telemedicine app development.